Shipping policy

SHIPPING POLICY

VYTL ships to locations where our products are available and legally permitted. Shipping options, rates, and estimated delivery times are displayed at checkout where available.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends, holidays, and periods of unusually high order volume.

Processing begins after payment authorization and any applicable order verification. In some cases, additional processing time may be required for order verification, inventory availability, or other circumstances.

Delivery Estimates

Delivery dates provided at checkout or after purchase are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, customs processing, high shipping volume, or other circumstances outside VYTL's reasonable control.

Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If you need to correct your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

Additional shipping charges may apply if an order must be reshipped due to incorrect or incomplete customer-provided information.

Lost, Damaged, or Delayed Shipments

If your order appears to be lost, damaged in transit, or significantly delayed, please contact support@drinkvytl.co as soon as possible.

We will work with the applicable carrier to investigate and determine an appropriate resolution. Replacements or refunds may depend on the circumstances of the shipment, available inventory, carrier findings, and applicable law.

International Shipping

Where available, international orders may be subject to customs inspections, import restrictions, duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for applicable duties, taxes, and import charges.

VYTL reserves the right to restrict or cancel shipments where delivery would violate applicable laws or regulations.

Returned Shipments

Orders returned because of an incorrect address, refused delivery, unpaid import charges, failure to claim the shipment, or unsuccessful delivery attempts may be subject to additional shipping, carrier, customs, or handling costs before being reshipped or refunded.

For questions regarding an order, contact support@drinkvytl.co.